Signposting Directory

DEBIT BENEFIT & HOUSING

CAB:
Advice for everyone on debt, employment, benefit, housing, discrimination and the like. If needed, refer the customer to use the web-chat-service from CAB webpage.

https://www.citizensadvice.org.uk/about-us/contact-us/web-chat-service/

Contact telephone number of CAB for England is 08444 111 444

HEALTH RELATED

NHS111:
It is the NHS non-emergency number. Refer patient to contact 111 when they need medical help fast but it’s not a 999 emergency
Contact telephone number of NHS 111 is 111

Patient UK:
Useful online comprehensive information site for patients. This is ideal for patient wanting to know about the medical condition. This webpage is written by doctor for patient, in simple English. Webpage: https://patient.info/

COMPLAIN

Patient Advice and Liaison Service:
This webpage can be used if patient would like to make a complaint regarding NHS service they used. Post code is mandatory to use this website.
Webpage: http://www.nhs.uk/Service-Search/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363

RELATIONSHIP

Relate:
This webpage can be used by patient who would like to receive counselling advice regarding relationship support. Relate helps strengthen wide range of people, from all ages, backgrounds and sexual orientations. Refer the patient to this

Webpage: https://www.relate.org.uk/

Contact number: 0300 100 1234

AGE

Age UK:

This organisation supports older persons and their carers. This includes day care provision, outreach services, transport help and general information.

Webpage: https://www.ageuk.org.uk/

Information Line 0800 169 8787

Action on elder abuse:

This organisation is available to people who are being abused, those who are concerned about possible abuse, carers and workers who may have similar concerns, and those who are interested in finding out more about elder abuse.

Webpage: http://elderabuse.org.uk/england/

Information line: 08088088141

ALCOHOL

Alcohol anonymous:

This is a voluntary fellowship of men and women who help each other to become and stay sober by sharing experience or giving mutual support.

Webpage: http://www.alcoholics-anonymous.org.uk/

Information line 0845 7697 555

Drink aware:

This webpage provide information regarding looking after ones health, wellbeing and become drink aware. The webpage also contain useful information on how to cut down on alcohol consumption.

Webpage: https://www.drinkaware.co.uk/

Al-Anon:

This webpage contain useful information for family and friends of problem drinkers.

Webpage: http://www.al-anonuk.org.uk/

Information line 020 7403 0888

National Association for Children of Alcoholics:

Provides information, advice and support for anyone affected by their parent’s drinking.

Webpage: http://www.nacoa.org.uk/

Information line 08003583456

ALLERGY

Allergy UK:

National medical charity providing advice, information & support to people with allergies, food intolerances, chemical sensitivities.

Webpage: http://www.allergyuk.org/

Information line 01322 619898

ATHRITIS

Allergy UK:

National medical charity providing advice, information & support to people with allergies, food intolerances, chemical sensitivities.

Webpage: http://www.allergyuk.org/

Information line 01322 619898

ASTHMA

Asthma UK:

Help and advice from asthma nurse specialists who have the time to listen to concerns and discuss what’s right for you, in confidence.

Webpage: http://www.asthma.org.uk

Information line 030025225800 (Monday -Friday 9am-5pm)

AUTISM

National Autistic Society:

Information about autism and Asperger’s syndrome, and about support and services available in the UK.

Webpage: http://www.autism.org.uk/

Information line: 0808 800 4104 (Monday-Friday 10am-4pm)

BENEFIT

Benefits Agency:

Administers benefits such as job seekers allowance, incapacity benefit. This organisation offer accurate advice about the benefits clients are entitled to and also how to claim them.

Information line: 08000556688

Department of Work and Pensions:

This a government webpage which provides information regarding benefits and service client may be able to be entitled to. It also provide information on how to apply
Webpage: https://www.gov.uk/government/organisations/department-for-work-pensions

Benefit Enquiry Line:

This information line provide advice and information on benefits

Information line: 0800882200 (Monday-Friday 8.30am-6.30pm; Saturday 9am-1pm)

BEREAVEMENT

Cruse Bereavement Care:

This organization provide counselling and support through 180 branches. Wide range of leaflets and literature are available for the bereaved, together with advice and information on practical issues.

Webpage: https://solicitors.guru/

Information line: 08444779400 (Monday-Friday 9am-5pm)

Compassionate Friends:

This organisation provide support and friendship for bereaved parents by those similarly bereaved or a child of any age and from any circumstance.

Webpage: https://www.tcf.org.uk/

Information line: 08451232304

Still birth and Neonatal Death Society:

This organisation provide a network of befrienders who are themselves bereaved parents

Webpage: http://www.uk-sands.org/

Information line: 02074365881

Survivors of Bereavement by Suicide:

This organisation provide confidential support for those bereaved by the suicide of a relative or close friends.

Webpage: https://uksobs.org/

Information line: 08445616855 (Monday – Sunday 9am-9pm)

Child Death Helpline:

This organisation provide confidential befriending and emotional support to anyone affected by the death of a child of any age, giving the opportunity to freely express emotions and worries.

Webpage: http://childdeathhelpline.org.uk/

Information line: 0800282986 (Monday-Friday daytime & evening)

The Way Foundation:

Self-help support group for young widowed men and women (married or not, with or without children)

Webpage: http://www.wayfoundation.org.uk/

Information line: 03000124929

CANCER

Macmillan Cancer Support:

This organisation supports people with cancer and their families with specialist information, treatment and practical care.

Webpage: https://www.macmillan.org.uk/

Information line: 0808808000 (Monday-Friday 9am-8pm)

Breast Cancer Care:

This organisation provides accessible high quality services for everyone affected by breast cancer. All services are free and include a helpline, website, publications, and practical and emotional support.

Webpage: https://breastcancernow.org/

Information line: 08088006000

Northern Cancer Network:

This is a NHS information links, support and advice

Webpage: http://www.cancernorth.nhs.uk/

Cancer Research UK

This website provide useful information about the charity and about cancer

Webpage: https://www.cancerresearchuk.org/about-cancer

Information line: 08088004040 (Monday-Friday 9am-5pm)

CARERS

Carers UK:

This is a free helpline for anyone who is caring for a relative, friend and neighbour

Webpage: https://www.carersuk.org/

Information line: 08088087777

Counsel and Care:

This webpage provides free advice, support and information to elderly people, carers and professionals. It also seeks to influence future social policy and funding to services.

Webpage: http://www.counselandcare.org.uk/

Information line: 08453007585

CHILDREN AND FAMILY

Rainbow Trust:

This webpage provide practical and emotional support for children with life threatening illness and their families.

Webpage: https://www.rainbowtrust.org.uk/

Information line: 01372363438

Bully Busters:

This webpage provide information for anyone being bullied or wants to help people who are being bullied.

Webpage: http://www.bully-busters.com/

Email address: advice@bully-busters.com

Child Line:

It provide free confidential advice and information about ways to start talking about a problem.

Webpage: https://www.childline.org.uk/

Information line: 0800 44 1111

The Hideout:

It provide help to children and young people understanding the domestic abuse and how to take positive action if it is happening to them

Webpage: http://thehideout.org.uk/

National Childbirth Trust:

This webpage offers support in pregnancy, childbirth and early parenthood. It give every parent the chance to make informed decision. It also try to make sure that all their services and activities are fully accessible to everyone

Webpage: https://dev.nct.org.uk/

NSPCC:

This webpage provides local and national services that involve support, advice and protection for children and adults.

Webpage: https://www.nspcc.org.uk/

Information line: 0808 800 5000

Child Contact Centre:

This webpage offer safe and neutral place where children can meet up with their absent parent after marriage breakdown.

Webpage: https://naccc.org.uk/

Information line: 0845 450 280 (Monday to Friday 9am-1pm)

Coeliac Disrase:

Coeliac UK is a charity for people with coeliac disease. They provide support and also research on coeliac disease.

Webpage: https://www.coeliac.org.uk/home/